Frequently Asked Questions

If the breakup is caused by an issue with your antenna signal, then we can almost always sort that out. Sometimes it’s as simple as checking the fly-lead (the antenna cable from the TV to the wall point) and/or running a quick channel scan (Getting the TV to scan for the channels again, just like when you first set it up). We recommend checking these two things first, then if the problem persists, give us a call and we will get right on it!

To answer simply, no. To pick up proper signal, antennas should be mounted outdoors in the open air where a clear line of sight will make it possible to transmit. Mounting the antenna inside of a roof can block the signal, causing interference.

A correctly designed antenna system can run multiple TV points. Both residentially and commercially, one antenna can power a whole house or building. Our technicians can correctly install a system using proper amplification and points.

Because the country transmits different frequencies in different areas, requirements vary. Generally speaking, metropolitan areas are on the VHF spectrum while other regions are on the UHF spectrum. Different antennas are cut to specific frequencies to eliminate external interference that others might pick up.

Because digital channels/signals require a digital antenna in order to be picked up, older analogue systems will not work. Additionally, they may also pickup interference such as 4G signals. Your technician will choose and calibrate the proper setup for your area.

Yes!

The building manager should be contacted for antenna repair services.

While most landlords will be happy to assist you, it is best to check your rental agreement first.

The satellite service VAST covers the majority of the country and is the best option. Permanent installations on the roof of the motorhome or boat will automatically track the satellite or manual portable dishes and set top boxes.

Most modern TVs have a simple menu for tuning that will scan and store all the stations it finds. It is also possible to manually tune for each channel as well. Due to the many varieties of TVs in circulation, it is best to conduct an Internet search for your specific brand. If this doesn’t resolve your issue, we can send a technician out to resolve your issue.

There are many factors to consider in antenna installation; a few of them being signal strength and quality, efficient cable length, and aesthetics. This is almost always on the roof of the home in a desirable place.

VAST is a satellite based system designed for people who are in remote areas or travel outside areas that have access to transmission towers.

Generally speaking, we can provide same-day service. However, we can guarantee a tech will be available within 48hrs of a request. Feel free to contact us anytime.

Yes, we offer a no-obligation, free quote with a $0 call-out fee.

Yes! They are manufactured in Melbourne and are of the highest quality.

We service Melbourne and the surrounding regional areas.

We accept all major credit cards, cash, cheque, and eftpos.

Due to the technical nature of the service, we do ask that you are home to allow our technicians access to the inside of your home in order to test TV outlets, cables, etc.

Yes! We offer guaranteed warranties on all antenna installations, CCTV, and Security Alarm installations. Warranty length varies between services, so please give us a call or speak to your Tech Wiz during installation for more info.

Digital TV is currently available in all areas of Australia. For best results, we recommend a TV that has High Definition Television (HDTV) or alternatively, you can install a digital set top box.

Although there are many causes for a TV to not receive a signal, this is usually caused by the antenna not having a clear line of sight to the broadcast towers. Anything blocking the antennas line of sight will disrupt transmission. This includes buildings, hills and other geographic features, etc. Elevating the antenna higher will often provide the solution to this problem. The goal is to get the clearest view to the broadcast tower as possible. If you’re having trouble, give us a call.

Digital tuners can be faulty. Since the ATSC tuner is separate from HDMI and other inputs, the tuner would not affect any other portion of the TV. Try installing the antenna and cable to a secondary TV. If the problem persists, give us a call.

It is possible that the channel is being broadcasted at a reduced power. Repeater or translator stations usually have low power outputs, as do TV stations with Class A LPTV entitled to greater interference protection. Some stations run lower power for economic reasons.

The majority of TV stations transmit on UHF frequency. However, some broadcast using VHF. While some antennas pick up VHF signals, it is necessary to use an antenna optimized for UHF or UHF/VHF frequencies.

Changing the location or elevating the antenna could also resolve the problem. If you’re having trouble, give us a call.