Our Quality Guarantee

Standard one year warranty covers installation work performed by a Tech Wiz technician

Tech Wiz is a service orientated company. It is committed to providing quality products installed by fully trained technicians at competitive prices.Should you not be happy with you
reception/installation during the Warranty period, you must check the following items before making a Warranty complaint. Failure to do so may incur a service cost for the Warranty to be valid, it
must be properly completed on the front of this form by the technician to identify the actual term of your Warranty.Some common faults which are not coved by Warranty are;
A. The incorrect tuning TV and / or VCR units.
B. A fault in either the TV and/or VCR units.
Please check the following;

1. That your TV and VCR are correctly tuned into the local television channels.

2. Plug in a second TV and try different leads from the socket to the VCR and then from the VCR to the TV.

3. That the TV/VCR button is in the correct position. When the light is illuminated, you should be able to play a Video on the Video playback channel.

4. Ghosting is usually caused by the signal being deflected off a building and causing the signal to be out of “sync”. This is not the fault of the antenna or installation and is more prevalent in the hills
and gully areas. A building may have been constructed between you and the transmitter after your antenna installation.

5. Horizontal white spots, (particularly Channel 2) are often caused by outside interference coming from power lines or electrical motors.

6. Things specifically excluded from Warranty include;
(a) alterations/ additions to the antenna system by any other person or company.
(b) if the antenna is disconnected or the direction changed by unauthorised persons.
(c) severe wind or storm damage. Household insurance covers this type of problem.
(d) reprogramming of TV/Video stations due to power cuts or loose plugs and leads on the TV and / or Video which can cause the lose of tuning.

– covered by manufactures warranty only
– Warranties given exclude claims for loss or damage resulting from;
– inclement weather, fire, explosion, act of God or other like causes, interference (buildings, trees, transmitters, obstructions);
-unauthorised alterations, additions or tampering with the Goods, loose plugs or leads;
– other events beyond the control of the Seller.

– To the extent permitted by law, no warranty, condition, description or representation on the part of the Seller is given or is to be implied from anything sold or written in the negotiations between the parties or their representatives, and any statutory or other warranty, condition description or representation, express or implied as to the state, quality or fitness of the Goods is hereby expressly excluded.Nothing herein shall derogate from or exclude any warranties or conditions implied by any statute, or other applicable law;
– In the event that this Contract constitutes a supply of goods or services to a customer as defined in the Trade Practices Act 1974, as amended, or relevant similar State or Territory Legislation
(“The Acts”), nothing contained in this contract excludes, restricts or modifies any conditions, warranty or other obligation in relation to this Contract and the Goods and the Services which, pursuant
to the Acts, or any of them is applicable or is conferred on the customer where to do so is unlawful, in which event the Sellers sole liability for breach of any condition, warranty or other obligation, including and consequential loss which the Customer may sustain or incur shall be limited (except to the extent specifically set forth herein) to;
– The replacement of the Goods and Services; or
– The supply of equivalent goods or services; or
– Payment of the cost of replacing the Goods or Services or acquiring equivalent goods; or
– The repair of the Goods or payment of the cost of having the Goods repaired; as the Supplier may select.
– The Seller will not be liable for any failure to deliver the Goods or Services if the failure arises S a consequence of fire, embargo, strike, inability to Aquire materials or labour, or any other
circumstances beyond the control of the Seller.